Cancellation and Return Policy (Right of Withdrawal)
Heros Commerce GmbH
Georgstraße 38
30159 Hannover
Germany
E-Mail: info.weearth@gmail.com
1. Right of Withdrawal
As a consumer within the meaning of Article 13 of the European Civil Code (i.e., a natural person acting for purposes which are outside your trade, business or profession), you have the legal right to withdraw from this contract within fourteen (14) days without stating any reason.
The withdrawal period shall be fourteen days from the date on which you or a third party nominated by you (who is not the carrier) takes physical possession of the goods.
In the case of a contract for multiple goods ordered in a single order and delivered separately, the withdrawal period shall begin from the day on which you or a third party nominated by you (who is not the carrier) takes physical possession of the last good.
2. Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us clearly and unambiguously of your decision to withdraw from the contract. This can be done by sending a written notice via e-mail or postal mail to the contact details provided above. You may use the model withdrawal form (see below), although this is not mandatory.
In order to comply with the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the cost of standard delivery (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from the contract.
We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no case will you incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
4. Return of Goods
You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods, unless otherwise agreed. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of:
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Goods that are made to the consumer’s specifications or are clearly personalized;
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Goods which are liable to deteriorate or expire rapidly;
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Sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery;
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Digital content not supplied on a tangible medium, once download or streaming has begun with the consumer’s prior consent.
6. Model Withdrawal Form (Optional)
You may use the following form, but it is not required:
To:
Heros Commerce GmbH
Georgstraße 38,
30159 Hannover, Germany
Email: info@weearth.de
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on: _______________ / Received on: _______________
Name of consumer(s): ____________________________________
Address of consumer(s): __________________________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: _________________
